PRIVACY POLICY

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Privacy Policy for Jade Ride Services Ltd

Effective Date: December 22, 2024

Welcome to Jade Ride Services Ltd. Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website or use our services. By using our website, you agree to the terms of this Privacy Policy.

  1. Who We Are

We are Jade Ride Services Ltd, a luxury transportation provider serving Vancouver, BC, and surrounding areas. Our mission is to offer premium limousine services with exceptional customer care.

Contact Information:

Email: support@jaderide.ca
Phone: 249-505-3397
Address: Vancouver, BC

  1. What Personal Data We Collect and Why
    Personal Data:

We may collect the following:

Name, email address, phone number, and other contact details when you complete forms or book a service.
Event details and preferences shared during inquiries or bookings.

Technical Data:

We collect cookies, IP addresses, and browsing behavior to improve website functionality and user experience.
Why We Collect Data:

To provide and manage our services.
To respond to inquiries and bookings.
To process payments and enhance customer support.
To analyze and improve website performance.

  1. Comments

When visitors leave comments, we collect the data shown in the comment form, along with the visitor’s IP address and browser user agent string to help detect spam.

  1. Media

If you upload images to the website, avoid uploading files with embedded location data (EXIF GPS), as this data may be downloaded and extracted by other visitors.

  1. Contact Forms

When you submit a contact form, we collect your name, email address, phone number, and message. This information is used to respond to your inquiry and is not shared for marketing purposes unless you explicitly consent.

  1. Cookies

We use cookies to:

Improve your browsing experience.
Analyze website traffic and performance.
Remember user preferences.

You can manage or disable cookies in your browser settings, though doing so may affect website functionality.

  1. Analytics

We use analytics tools to monitor user behavior and optimize website performance. These tools may collect anonymous data, such as pages visited and time spent on the site. You can opt out of analytics tracking through the provider’s opt-out page.

  1. Who We Share Your Data With

We may share your data with:

Service Providers: For processing payments or managing website functionality.
Analytics Providers: To analyze website performance.

We do not sell or rent personal data to third parties.

  1. How Long We Retain Your Data Contact form submissions: Retained for 6 months.
    Analytics data: Retained for 1 year.
    Booking records: Retained for 5 years for operational and legal purposes.
  2. Your Rights

You have the right to:

Access the personal data we hold about you.
Request corrections or deletions of your data.
Opt out of marketing communications.
File a complaint regarding the use of your data.

To exercise these rights, contact us at hr@jaderide.com.

  1. Where Your Data Is Sent

Your data may be processed and stored outside your country, including in Canada and the United States. We ensure appropriate safeguards are in place to protect your data.

  1. How We Protect Your Data

We use industry-standard measures to protect your data, including:

Encryption protocols.
Secure server technology.
Regular staff training on data privacy practices.

  1. Data Breach Procedures

In the event of a data breach, we will:

Notify affected users promptly.
Report the breach to relevant authorities.
Take corrective measures to prevent future breaches.

  1. Third-Party Data

We may receive additional data from trusted third-party providers to improve our services and deliver personalized experiences.

  1. Automated Decision-Making

We do not use automated decision-making processes that significantly affect users.

  1. Regulatory Compliance

We adhere to applicable privacy laws and industry standards to ensure your data is handled responsibly.
Contact Information

For privacy-related questions, you can contact us at:

Email: support@jaderide.ca
Phone: 249-505-3397
Address: Vancouver, BC

Changes to This Privacy Policy

This Privacy Policy may be updated from time to time. Changes will be posted on this page with the updated effective date. Continued use of our website signifies your acceptance of these changes.